Cancellation and rescheduling
Customers may request cancellation or rescheduling from their account or through the official support channel. Eligibility and any applicable costs depend on the confirmed booking, request timing, service stage, and applicable rights.
Started services and no-shows
Reserved time, work already delivered, emergency slots, and no-shows may affect eligibility. A refund is not automatic and is assessed against the service and applicable rights.
Refund processing
Approved refunds are initiated by an administrator through the payment provider and synchronized through verified events. Bank and provider timelines determine when funds appear.